![black ring box black ring box](https://cdn.shopify.com/s/files/1/0058/5701/7923/products/IMAG5111_2_580x@2x.jpg)
Sale items, accessories and cosmetics are Final Sale.Damaged or incorrect item claims must be within 3 days. Once approved, you will have 20 days to ship out your return. Return and refund policy is viable within 10 days of delivery of your package for regularly priced items (ie., no sale/last of/factory sale items). Please submit a return request at our Returns Center within 10 days of receiving your order to conduct an exchange/refund.
![black ring box black ring box](https://5.imimg.com/data5/YV/BW/MY-4402463/ring-box.jpeg)
We suggest contacting the postal company handling your package directly and submitting a help request form or missing mail ticket.īe sure to check out our Returns Center prior to purchase or submitting a return request for further information regarding returns and exchanges Undelivered packages are the fault of postal companies, and we cannot issue refunds for missing packages. We are not notified of local customs charges prior to orders being shipped out, and NOCTEX cannot assume responsibility for customs/duties fees, nor refund customs/duties fees. Please note that we cannot guarantee whether or not customs fees will be charged upon receiving a package. If your tracking information is provided through USPS, be sure to copy the tracking number into your local postal company's package tracking for last-mile delivery information.International: Transferred via USPS to local postal company (ie., Royal Mail for Britain, Deutsche Post for Germany, etc).Most packages will be transferred from USPS to the local postal company, and tracking will be available through those websites as well:
![black ring box black ring box](https://www.bestjewellerysupplies.com.au/wp-content/uploads/2019/05/PW101B.jpg)
Time varies during high-volume seasons like holidays or sales. All shipments are processed within 2-5 business days. All shipment costs are displayed based on price of purchase or volume at checkout.